Terms and Conditions for Booking with Kanga Adventures:
Kanga Adventures ensures clients /agents can book with 100% confidence knowing that Kanga Adventures stands by its commitment to delivering exceptional travel experiences from inquiring process to booking and travel. Our reputation for excellence is a testament to our dedication to customer satisfaction. Below is more information on how you can book and pay with us seamlessly.
A confirmed booking requires a non-refundable deposit of 60% deposit of the total invoice, with the remaining balance due prior to the start of the confirmed itinerary.
Payment methods accepted include credit or debit cards, bank transfers, cash payments or other methods as agreed upon. All prices are quoted in USD unless otherwise specified.
If the full amount is not paid at least four (4) weeks prior to arrival, the Company reserves the right to treat the booking as cancelled and the deposit shall be forfeited.
* Clients or agent booking within four (4) weeks of tour arrival are required to pay the full amount immediately to secure the reservation.
* All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank.
The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.
Cancellation may vary depending on the location and time of travel. Cancellations made within a specified period may result in a partial or full loss of the deposit.
It is strongly recommended that clients/agents obtain comprehensive travel insurance covering trip cancellations, medical expenses, and other unforeseen events.
Kanga Adventures is not liable for any loss, injury, damage, delay, or inconvenience caused by force majeure, acts of government, or any other authorities.
Clients/agents are responsible for ensuring they meet all health and vaccination requirements for the travel destination. Kanga Adventures reserves the right to deny participation to individuals who may pose a health or safety risk to themselves or others.
Kanga Adventures reserves the right to modify itineraries due to weather conditions, wildlife movements, or other factors beyond its control. Every effort will be made to provide a comparable alternative.
Clients are expected to follow all rules and guidelines set by authorities throughout their travel and respect local cultures and customs. Failure to do so may result in termination of the travel without refund.
Kanga Adventures its sole and absolute discretion, without prior notification reserves the right to cancel or modify the itineraries due to unforeseen circumstances. In such cases, clients will be offered alternative options or a refund either full or partial refund depending on the location and season during the confirmed travel period. Kanga Adventures is not liable for failure to perform its obligations due to circumstances beyond its control, including but not limited to natural disasters, wars, or acts of terrorism, political instability, pandemics, and no claim for any damages, howsoever arising, shall accrue against the company.
Any complaints or issues should be reported immediately to the Kanga Adventures representative during or before their travel to allow for timely resolution.
11.No-Show Policy:
Clients who do not show up for the tour without prior notice will be considered a no-show, and the entire payment, including the non-refundable deposit, will be retained by Kanga Adventures.
Client may request to reschedule the tour to an alternative date within 12 months of the original booking. Rescheduling is subject to availability, and any price difference must be covered by the client.
13.Passports, Visas and other Travel Papers
It is solely the client’s/Agents duty to ensure that passports, visas, health certificates, proof of immunizations, and any other papers required for the countries to be visited are all in order.
The Company cannot be held liable for any consequences, damages or claims if the client does not attend correctly to the client’s documentation and related matters prior to commencement of the tour.
14.Baggage
After arrival Kanga adventures ensures maximum security to clients baggage however at any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.
* Clients are entitled to one bag of not more than 15 kg in-case of domestic flights (backpack or soft bag – no hardtop suitcase) and a day pack. The Company reserves the right to refuse excess baggage. Please notice baggage regulations may apply for domestic flights.
15.Risk
The client accepts that tours may be of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim. The client accepts full responsibility for all risks involved.
16.Marketing
The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorizes the Company to retain copyright for these photographs and such material.
17.Price Changes
All our prices are based on the current national park fees and taxes. There have been ongoing talks that East African countries will be undergoing changes to tax regulations in 2020 – 2025. Should the authorities decide on changing fees and taxes, even though they might currently not be scheduled, we would subsequently have to pass on the information, and in cases there is increase or decrease entry fees or taxes the same shall be reflected on the final price.
18.Policy Changes:
Kanga Adventures reserves the right to update or modify these terms and conditions. Any changes will be communicated to clients at the time of booking or amended before arrival period.
By booking with Kanga Adventures, clients acknowledge and agree to abide by these terms and conditions. It is advisable to review the terms thoroughly before confirming the booking.
We welcome you onboard.
KANGA ADVENTURES
P.O.BOX: 1158 ARUSHA POSTAL CODE 23124
Physical Address: Ujenzi Street,Sakina house no 3,Arusha
Phone Numbers: 0714073339 or john +255 752 597376
Website: www.kangaadventures.co.tz
Email Address:
elia@kangaadventures.co.tz OR info@kangaadvneture.co.tz
Join us on your next African safari and we promise to make it the unforgettable trip of a lifetime.
©2023 All Rights Reserved | Kanga Adventures
